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Pueblo Bonito App

Frequently Asked Questions

Settings
● Information required to complete your registration
– If you are an owner, (The information to submit should be the same as on your contract)
  • – Last name
  • – Contract number (8 digits)
  • – Email
– If you reserve online or through our call center (The information to submit should match the one on your reservation)
  • – Full name
  • – Email
  • – Address
  • – Telephone
● Where can I find my contract number?
You can find it on your contract or your reservation email. It is an eight digits number. The first two digits identify the resort where you own, and the last six are your membership number. For example: 70002345.

If you don’t have this information with you, our member services staff will gladly assist you.
● How can I add my reservation on the app?
In 3 easy steps, you will add your reservation to your profile.

  • Go to “My reservation” button and tap on “Add reservation”
  • Fill out the required information.
    • Reservation number. 8 digits code. It can be found on your confirmation email. If you don’t this information, call the front desk or our reservations department for assistance.
    • Last name. Must match with the name of the reservation holder.
  • Once the information is submitted. Tap OK and swipe down to refresh the page. Verify your information is correct and complete.

Note: If you booked through a third-party, please contact our reservations department and they will gladly add your email address to your reservation.

*If you can’t add your reservation, please get in contact with our tech support at: appsupport@pueblobonito.com
● I’m a Quivira owner, can I use the Pueblo Bonito app?
Registration is not available for Quivira owners, but you can still download it to review information such as restaurants schedules and menus, daily activities on Pueblo Bonito properties and general information about our resorts.
● I have more than one contract, how can I see them on the app?
If you want to review the information for more than one contract go to your profile. Please keep in mind that the account holder and email should be the same on all contracts.

Please contact our member services department to update or change your information. According to our privacy policy and for security reasons, updates and changes on contracts can only be requested by the contract owner.
● Reservation information on QR code.
Once you are registered and you have added your reservation on the app, you will be given a QR code.

With this information, we will be able to facilitate your check in.
Usage
● How can I look for my contract points?
You will be able to verify your contract’s points through the following steps:
  • Tap on “My profile” category
  • Select “My contract”
  • The app will show you all of your contracts
  • On this step, the app will show you your points and the expiration date.

Important: Through the app you will not be able to combine your points to reserve.  Please get in contact with our reservations department. Please call our toll-free number from US: 1 800 990 8250 or 1 800 966 0606 from Mexico.
● Can I edit or change my contract information from the app?
This service is not available from our app. Please contact our members services team to update or change your information. According to our privacy policy and for security reasons, updates and changes on contracts can only be requested by the contract owner.
● Can I make an exchange through the app?
Yes, exchanges are available between the Pueblo Bonito properties, as long as you meet the necessary requirements. Follow the next steps to reserve:
  • Go to the resort where you own and tap “Book now”
  • Click on the “Exchange” button
  • Confirm the resort where you want to make the exchange and tap “Accept”
  • Choose the dates, room and number of guests
  • Confirm and tap on “Next”
  • You will receive a confirmation email. You can verify your booking on “My reservations” section.

All reservations are subject to availability to book certain type of room and resort.

Note: Please review our “Terms and conditions”, before reserving.
● Can I transfer my week to RCI from the app?
This service is not available from our app. Please call our toll-free number from US: 1 800 990 8250 or 1 800 966 0606 from Mexico. Our reservations staff will gladly assist you.
● How can I reserve a tee time?
Follow the next steps to add a tee time to your reservation:
  • Select the resort of your stay.
  • Go to our Golf category.
  • Choose date and time for each player.
  • Verify the tee time information and select your payment method (room charge or credit card).
  • And it’s ready. Enjoy our golf club!

If you want to book your tee time before your check in, follow the next steps:
  • Select the resort where you will stay.
  • Go to our Golf category.
  • Choose date and time for each player.
  • Verify the tee time information and add it to your shopping cart.
  • Confirm your purchase and proceed to pay.

Important information:
  • You can add your tee time to the shopping cart at the same time as your hotel reservation, or you can add it later but only if you already have a hotel reservation on the app.
  • The app will show you the availability during the time period according to your hotel reservation.
  • Only available in Los Cabos, Baja California Sur.

NOTE: Don't forget to save your reservation on your phone wallet; it is your receipt and you need to show it at the pro-shop.
● How can I reserve an airport transportation?
Follow the next steps to reserve:
  • Select the resort of your stay.
  • Go to the “Airport transportation” category.
  • Choose your trip type (one way or round), number of passengers and type of transportation.
  • Add your flight information. If you don’t have it yet, you can add it later (Please remember that this is important information you need to submit in order to schedule your transportation).
  • Verify your information and add it to your shopping cart.
  • Confirm your purchase and proceed to pay.

Note: Airport reservations must be made at least 72 hours prior to your arrival and you must have an existing reservation on our app in order to book your transportation.

If you have any questions or need assistance with your airport transportation, please contact:

Los Cabos – Cabo Travel Solution
E-mail: reservations@cabotravelsolutions.com
Calling from USA: (011521) 624 130 3666
Calling from Mexico: 624 130 3644


Mazatlán – Bonita Travel
E-mail: transportation_hpbmzt@pueblobonito.com.mx
Calling from USA: (011521) 669 989 0525 Ext. 8602
Calling from Mexico: 669 989 0525 Ext. 8602
● Can I look at schedules and menus for the restaurants?
Yes, you can look at our restaurant and bar menus, schedules, theme nights and all additional information per property. Plus, you will be able to reserve a table in our fine dining restaurants*.

*Service available after check-in.
● Can I see my room charges through the app?
Yes. Go to “My reservations” and tap on your current reservation to see your charges. You can verify them, they will be divided per charge and per guest, in case other guests under your reservation have an open balance.
● Can I check in and/or check out through the app?
These services are not available on our app yet. You must show up at the front desk with your official documentation to check-in.
● How can I cancel my reservations through the app?
Reservations of any type cannot be canceled, rescheduled or changed through the app. In case you need to make any changes or cancellations, please contact our reservations department or the corresponding area. Changes or cancellations are subject to hotel policies.
● Can my travel companions use the app?
Any person registered in your room or villa is able to use the app. Follow the next steps to share your stay with your travel companions:
  • Go to “My Reservations” category and tap on “Share stay”.
  • Select the guest name and add his/her email address.
  • Check the box “Allow room charges” and “Respond to the guest charges” box. If you will pay for your guest’s charges, don’t forget to check this box.
  • The guest will receive a confirmation email to accept the access. Email confirmation is needed to complete the process.

Important notes:
  • Guests will need to download and register on the app first, using the same email address where the invitation was sent.
  • Only the reservation holder is able to invite guests.
  • The guests must have an open account to make charges under their name. In case they don’t have it, please go to the front desk to request it.
  • The reservation holder provides their guests access to make charges under their name only through the app.
  • The app will send the reservation holder a message to notify every charge made by the guests.
● Payment methods.
The app accepts payments with credit or debit card, whether Visa, MasterCard, American Express and Discover. You can also make charges to your room in case you have an open balance.

*Coupons and resort credits not accepted.
● How can I use my points to reserve a stay?
Follow the next steps:
  • Tap on “Book Now”.
  • Choose the property where you own.
  • Select your contract and follow the steps to make a reservation.

Points will display at the top of the screen.

Important note: You cannot combine different contract points to make a single reservation through the app. Please call our toll-free number from US: 1 800 990 8250 or 1 800 966 0606 from Mexico. Our reservations staff will gladly assist you with your reservation.
● How can I book a spa treatment?
Follow the next steps to add a spa treatment to your reservation:
  • Select the resort for your treatment.
  • Go to our Armonia Spa category.
  • Choose a date for your treatment.
  • Choose your treatment.
  • Click on Reserve and choose a schedule.
  • Add your reservation to your shopping cart and select your payment method (room charge or credit card).
  • Ready! Enjoy your treatment.

If you want to book your treatment before your check in, follow the next steps:
  • Select the resort for your treatment.
  • Go to our Armonia Spa category.
  • Choose a date for your treatment.
  • Choose your treatment.
  • Click on Reserve and choose a schedule.
  • Verify your appointment information and add it to your shopping cart.
  • Confirm your purchase and proceed to pay.

Important Notes:
  • You can add your spa treatments to the shopping cart at the same time as your hotel reservation, or you can add it later but only if you already have a hotel reservation on the app.
  • The app will show you the availability during the time period according to your hotel reservation.

NOTE: Don't forget to save your reservation on your phone wallet; it is your receipt and you need to show it at the spa.
● How can I reserve a shuttle between properties?
Follow the next steps to reserve your spot on our shuttle:
  • Select the resort where you are staying.
  • Go to the “Shuttle” category.
  • Select the number for guests and route.
  • Confirm and ready, enjoy your ride!

Important:
  • Reservations are subject to daily availability.
  • You must be a Pueblo Bonito guest in order to be able to reserve a seat.
  • Seats can only be reserved for as many guests as in your room.
  • Each guest is allowed to one round trip daily. Once you have reserved your departure you will be able to reserve your return.

Note: Don't forget to save your reservation on your phone wallet. It’s your receipt and you need to bring it in order to board the shuttle.
● Can I look at all resort activities?
Yes, you can learn about our daily activities per resort. We have activities by the pool, beach, kid´s club, spa, gym and much more. In Los Cabos we have other kinds of activities around the resort. Don’t miss them!

*Some activities might have an extra fee.
● App support. Any questions or comments.
Please contact our app support team at: appsupport@pueblobonito.com
● Will I receive exclusive promos through the app?
Of course! Just turn on your notifications to receive our exclusive promos during your stay. Follow the next steps to redeem them:
  • Watch out for our push notifications, in order to receive our promos. Tap on them to redeem. All notifications and promos received will be saved into the “Notification Center”.
  • When you are ready to use your promo, go to the “Notification Center” and tap on it to add your discount to the “Promotion Center” .
  • Inside “Promotion”, select the offer you wish to redeem, and it will automatically direct you to the corresponding section inside the app.
  • Follow the steps to reserve.
  • Verify the information and confirm your reservation.
  • You can review all your reservations and purchases on “My Reservations” category.

Important Information:
  • Promos and discounts are valid only when booking through the app.
  • Don’t forget to add your reservation to your wallet; it contains a QR code with your promo.
  • Some promos don’t require a reservation, please carefully read the corresponding instructions to redeem your discount.
● Can I order Suite Service through the app?
As of now, this service is not available through the app. Please keep up to date and await our updates. We hope to offer this service soon.
● What type of reservations can I make in advance?
– Services available before check-in: airport transportation, spa treatments, tee times and meal plans.
Note: All reservations made in advance will require a payment (credit or debit card). Payments will be added into your reservation.

– Services available after check-in: spa treatments, tee times, shuttle services and dinner reservations.
Note: Reservations after check-in can be paid through credit or debit card or by room charge.

● How does prepay and room charges work?
When you prepay a service, you will receive a payment confirmation email. When you choose to charge it to your room, you will need to sign a check in order to confirm and receive the service.
● How can I redeem a QR promo code?
If you receive a promo through a QR code, follow the next steps to add it to the promotion center.
  • Go to the main page and tap on “Notification center”
  • Click on “Scan”
  • Make sure the code is well focused and click on “Continue” 
  • This promo will be added to the “Promotions” center so you can redeem it.

To redeem the promo, follow the next steps:
  • On the “Promotion” center tap on the “Redeem” button.
  • A new card with a QR code and the promo description will be shown on your screen.
  • Save it on your phone’s wallet, it is now ready to be used.

Note: Please allow camera access to the app, in order to scan your QR promo code.
Technical Issues
● When I tried to register as an owner, “Contract was not found” popped up. Why?
This error might show up when any of the personal information is wrong or is not the same as the one listed on your contract. Please contact our members services team to update or corroborate your information. According to our privacy policy and for security reasons, updates and changes on contracts can only be requested by the contract owner.
● I forgot my password. How can I recover it?
If you don’t remember your password, there are 2 ways to recover your account:
  • If you haven’t changed the automatic password, we sent you upon registration: please go to your inbox and retrieve it from there.
  • If you set a different password and don’t remember it: go to the main page and select “Forgot my password”. Submit your email and select “send”. In a few minutes, you will receive an email with a temporary password, access the app with the temporary password and change it for a new one.
● How can I change my password?
You can find the configuration option to change it on the upper right-hand corner on our main page (:) tap on it and select Profile, slide down and tap on Change password, introduce the password that we send to you on your account confirmation email, and reset your password.
● How can I change the language?
You can find the configuration option to change it on the upper right-hand corner on our main page (:) tap on it and select your language. As of now, English and Spanish are the only language options available.
● I didn’t receive the account confirmation email, what can I do?
If you have any issues receiving your account confirmation email and you are at one of our resorts, please get in contact with our front desk, concierge or guest services team for assistance.

If you are not at any of our resorts, please send us an email to: appsupport@pueblobonito.com, and we will gladly resend your account confirmation email.
● The app isn’t working properly, what can I do?
Close the app completely and open it again. If the error keeps happening, please send us an email to: appsupport@pueblobonito.com, and we will gladly assist you.
● I want to redeem a promo, but the app is not responding, what should I do?
If you are unable to redeem a promo, offer or discount, please take this into consideration:
  • The app won’t allow you to redeem an expired or unavailable promo, offer or discount.
  • Some of the promos, offers or discounts are non-redeemable through the app, please verify the corresponding terms and conditions.
  • You must have an existing reservation active on our app in order to redeem any promos, offers or discounts.
● How can I edit my profile information after I confirmed my account?
After you confirm your account you can edit your information following the next steps.

  • Click on the “Settings” ( : ) on the upper right side of your screen.
  • Select “Profile” and tap again on ( : ) Settings and select “Edit”
  • The fields “Country” and “Cell phone number” will be enabled automatically.
  • Save and done.

If you are a Pueblo Bonito owner, you will not be able to edit your information through our app, you will have to contact our Member Services department to update your personal information.