Pueblo Bonito App

- If you reserved online or through our call center (The data to submit should match the one on your reservation)

• - Full name
• - Email address
• - Cellphone number

In 3 easy steps, you will add your reservation to your profile.

• Go to the "My reservation" button and tap on "Add reservation."
• Fill out the required information.
  • - Hotel
  • - Reservation number or room number
  • - Last name. It must match with the reservation’s holder.
• Once the information is submitted, tap OK and swipe down to refresh the page. Verify your information is correct and complete.

Registration is unavailable for Quivira owners, but you can still download it to review restaurant schedules and menus, daily activities on Pueblo Bonito properties, and general information about our resorts.

Once you register and add your reservation on the app, you will be given a QR code.

With this information, we will be able to check in.

Order suite service through the following steps:

• Select the hotel you are staying at
• Select the Suite Service category
• Add your favorite dishes and beverage to the shopping cart
• Verify your order and complete the requested information
• Select the payment method and submit your order

*Check the status of your order at any time in the order history section; tap the bell located at the upper right side of the screen.
*A current reservation must be registered on the app to use this service.

You will be able to verify your contract’s points through the following steps:

• Tap on the "Profile" category
• Select "My contract"
• The app will show you all of your contracts
• The app will show you your points and expiration date during this step.

Important notice: You cannot combine your points to reserve through the app. Please get in contact with our reservations department. Please call our toll-free number from the US: +1 800 990 8250 or 800 966 0606 from Mexico.

This service is not available from our app. Please call our toll-free number from the US: +1 800 990 8250 or 800 966 0606 from Mexico. Our reservations staff will gladly assist you.

This service is not available from our app. Please contact our members' services team to update or change your information. According to our privacy policy and for security reasons, contract updates and changes can only be requested by the contract owner.

Mazatlán
Mex: 669 989 05 41
USA: +1 844 726 362
memberservices.mzt@pueblobonito.com.mx

Los Cabos
Mex: 624 142 9999 ext. 8603
USA: +1 844 726 3623
memberservices@pueblobonito.com.mx

This service has yet to be available on our app. Contact the reservations department for assistance.

Follow the next steps to add a spa treatment to your reservation:

• Select the resort for your treatment.
• Go to our Armonia Spa category.
• Choose a date for your treatment.
• Choose your treatment and schedule.
• Tap on Reserve.
• Add your reservation to your shopping cart and select your payment method (room charge or credit card).
• Ready! Enjoy your treatment.

If you want to book your treatment before your check-in, follow the next steps:

• Select the resort for your treatment.
• Go to our Armonia Spa category.
• Choose a date for your treatment.
• Choose your treatment and schedule.
• Tap on Reserve.
• Verify your appointment information and add it to your shopping cart.
• Confirm your purchase and proceed to pay.

Important Notes:

• • You can add your spa treatments to the shopping cart at the same time as your hotel reservation, or you can add it later, but only if you already have a hotel reservation on the app.
• • The app will show you the availability according to the dates of your reservation.

NOTE: Remember to save your reservation on your phone wallet; it is your receipt, and you must show it at the spa.

Follow the next steps to add a tee time to your reservation:

• Select the resort of your stay.
• Go to our Golf category.
• Choose a date and time for each player.
• Verify the tee time information and select your payment method (room charge or credit card).
• And it’s ready. Enjoy our golf club!

If you want to book your tee time before your check-in, follow the next steps:

• Select the resort where you will stay.
• Go to our Golf category.
• Choose a date and time for each player.
• Verify the tee time information and add it to your shopping cart.
• Confirm your purchase and proceed to pay.

Important information:

• • You can add your tee time to the shopping cart at the same time as your hotel reservation, or you can add it later, but only if you already have a hotel reservation on the app.
• • The app will show you the availability according to the dates of your reservation.
• • Only available in Los Cabos, Baja California Sur.

NOTE: Remember to save your reservation on your phone wallet; it is your receipt, and you must show it at the pro-shop.

Follow the next steps to reserve your spot on our shuttle:

• Select the resort where you are staying.
• Go to the "Shuttle" category.
• Select the number of guests and route.
• Confirm and be ready to enjoy your ride!

Important:

• • Reservations are subject to daily availability.
• • You must be a Pueblo Bonito guest to be able to reserve a seat.
• • Seats can only be reserved for as many guests as in your room.
• • Each guest is allowed one round trip daily. Once you have booked your departure, you will be able to reserve your return trip.

NOTE: Remember to save your reservation on your phone wallet. It's your receipt, and you need to bring it to board the shuttle.

Follow the next steps to reserve:

• Select the resort of your stay.
• Go to the “Airport transportation” category.
• Choose your trip type (one way or round), number of passengers, and type of transportation.
• Add your flight information. If you don’t have it yet, you can add it later (Please remember that this is essential information you must submit to schedule your transportation).
• Please verify your information and add it to your shopping cart.
• Confirm your purchase and proceed to pay.

Note: Airport reservations must be made at least 72 hours before your arrival, and you must have an existing reservation on our app to book your transportation.

Los Cabos – Cabo Travel Solution
E-mail:reservations@cabotravelsolutions.com
USA: +52 624 130 3666
Mexico: 624 130 3644

Mazatlán – Bonita Travel
E-mail:transportation_hpbmzt@pueblobonito.com.mx
USA: +52 669 989 0525 Ext. 8602
Mexico: 669 989 0525 Ext. 8602

Yes, you can learn about our daily activities per resort. We have activities by the pool, beach, kid's club, spa, gym, and more. In Los Cabos, we have other kinds of activities around the resort. Don't miss them!

Yes, you can look at our restaurant and bar menus, schedules, theme nights, and all additional information per property. Plus, you can reserve a table at our fine dining restaurants*.

Yes. Go to "My Reservations" and tap on your current reservation to see your charges. You can verify them; they will be divided per charge and per guest in case other guests under your reservation have an open balance.

These services have yet to be available on our app. You must show up at the front desk with your official documentation to check-in.

Reservations of any type cannot be canceled, rescheduled, or changed through the app. Please get in touch with our reservations department or the corresponding area if you need to make any changes or cancellations. Changes or cancellations are subject to hotel policies.
Please call our toll-free number from the US: 1 800 990 8250 or 800 966 0606 from Mexico. Our reservations staff will gladly assist you.

Any person registered in your room or villa can use the app. Follow the next steps to share your stay with your travel companions:

• Go to the "Reservations" category and tap "Share stay."
• Select the guest's name and add their email address.
• Check the "Allow room charges" and "Respond to the guest charges" boxes. If you pay for your guest’s charges, remember to check this box.
• The guest will receive a confirmation email to accept the access. Email confirmation is needed to complete the process.

Important notes:

• • Guests must download and register on the app using the same email address where the invitation was sent.
• • Only the reservation holder can invite guests.
• • The guests must have an open account to make charges under their name. Please request it at the front desk if they don't have it.
• • The reservation holder provides access for their guests to make charges under their name only through the app.
• • The app will send the reservation holder a message to notify every charge made by the guests.

The app accepts payments with credit or debit cards, whether Visa, MasterCard, American Express, and Discover. You can also charge it to your room if you have an open balance.

Of course! Just turn on your notifications to receive our exclusive promos during your stay. Follow the next steps to redeem them:

• Watch out for our push notifications to receive our promos. Tap on them to redeem. All notifications and promos received will be saved into the "Notification Center."
• When you are ready to use your promo, go to the "Notification Center" and tap on it to add your discount to the "Promotion Center."
• Inside "Promotion," select the offer you wish to redeem, and it will automatically direct you to the corresponding section inside the app.
• Follow the steps to reserve.
• Verify the information and confirm your reservation.
• You can review all your reservations and purchases in the "My Reservations" category.

Important Information:

• • Promos and discounts are valid only when booking through the app.
• • Remember to add your reservation to your wallet; it contains a QR code with your promo.
• • Some promos don't require a reservation; please carefully read the instructions to redeem your discount.

• - Services available before check-in: airport transportation, spa treatments, tee times, and meal plans.
Note: All reservations made in advance will require a payment (credit or debit card). All paid services will be added to your reservation.
• - Services available after check-in: spa treatments, tee times, shuttle services, and dinner reservations.
Note: Reservations after check-in can be paid through credit, debit card, or room charge.

If you receive a promo through a QR code, follow the next steps to add it to the promotion center.

• Go to the main page and tap on "Notification Center".
• Tap "Scan"
• Make sure the code is well-focused, and tap "Continue".
• This promo will be added to the "Promotions" center so you can redeem it.

To redeem the promo, follow the next steps:

• On the "Promotion" center, tap the "Redeem" button.
• A new card with a QR code and the promo description will be shown on your screen.
• Save it in your phone’s wallet; it is now ready for use.

Note: Please allow camera access to the app to scan your QR promo code.

Please contact our app support team at: appsupport@pueblobonito.com

If you have issues receiving your account confirmation email and are at one of our resorts, please contact our front desk, concierge, or guest services team for assistance. If you are not at any of our resorts, please email us: appsupport@pueblobonito.com and we will gladly resend your account confirmation email.

You can recover your password in the following ways.

• Go to the login page.
• Select login with email, phone number, or social media.
• Add the requested information. Email or phone number.

Now select one of the following options to recover your password.

Password

• Tap on the "Password" button
• Select "Forgot Password"
• You will receive an email with a link to recover it
• The link on the email will take you back to the app, where you can create a new password.
• Go back to the app and log in with your new password.

SMS

• Tap on the SMS option.
• You will receive a message with an access code.
• Add the four digits located in the message and log in.

*Create a password to be easy to remember.

You can find the configuration option to change it in the upper right-hand corner of the "Profile" category (:) Tap on it and select Profile, slide down and tap on Change password, introduce the required information, and confirm the change.

If you want to review the information for multiple contracts, go to your profile. Please remember that the account holder and email should be the same on all contracts.
Please contact our member services department to update or change your information. According to our privacy policy and for security reasons, contract updates and changes can only be requested by the contract owner.

Mazatlan
Mex: 669 989 05 41
USA: +1 844 726 362
memberservices.mzt@pueblobonito.com.mx

Los Cabos
Mex: 624 142 9999 ext. 8603
USA: +1 844 726 3623
memberservices@pueblobonito.com.mx

If you are unable to redeem a promo, offer, or discount, please consider this:

• The app won't allow you to redeem an expired or unavailable promo, offer, or discount.
• Some promos, offers, or discounts are non-redeemable through the app; please verify the related terms and conditions.
• You must have an existing reservation active on our app to redeem any promos, offers, or discounts.

After you confirm your account, you can edit your information following the next steps.

• On the "Profile" category, tap on the settings option (:) on the upper right side of your screen.
• Select "Profile" and tap again on (:) Settings and select "Edit profile".
• Edit your information and save.

If you are a Pueblo Bonito owner, you will need help to update your information through our app. You must contact our members' services department to update your contract information.